Last Revision: 25-04-2022
eWebS™ Networks hereby undertakes to provide services to the Customer, contingent upon the latter's strict adherence to the Acceptable Use Policy (AUP) and the Terms of Service (TOS). eWebS™ Networks retains the unequivocal right to decline service to any prospective client at its sole and absolute discretion. Any contravention or non-compliance with the stipulated policies/terms by the customer shall serve as a justifiable basis for the immediate deactivation of the account. eWebS™ Networks shall maintain exclusive jurisdiction in determining what constitutes a breach of the AUP. Furthermore, eWebS™ Networks reserves the unqualified right to terminate any account without prior notification.
The Terms of Service (TOS) and Acceptable Use Policy (AUP) are subject to unilateral modification at any time, as determined solely by eWebS™ Networks. Alterations in these policies shall not provide grounds for premature contract termination or non-remittance of payment. The Customer acknowledges that the specific nature of the services rendered and the initial fees and charges may not necessarily be communicated explicitly to them. It is understood by the Customer that, contingent upon hardware availability and market dynamics, rates are susceptible to periodic adjustments. If any such adjustment is anticipated to impact the recurring monthly invoice of a customer, the revised rates will be exclusively updated on the eWebS™ Networks website. There is no obligation to notify the Customer in advance of the actual billing. It is incumbent upon all customers and resellers to periodically review the eWebS™ Networks website for potential rate alterations.
All hosting services provided by eWebS™ Networks qualify for a circumscribed refund. This refund pertains solely to the Hosting service package and expressly excludes ancillary services, including but not limited to, SSL certificates, domain registration, and the like. Refunds are exclusively available within a window of 15 days post account inception, and this privilege is restricted to the inaugural service availed by a novel client. Subsequent orders remain exempt from the refund provision. To elucidate, should you have previously maintained an account with us, subsequently terminated it, and later reinitiated an account, or if you have inaugurated a secondary account, you are expressly precluded from availing a refund. Any contravention of this Agreement will result in the forfeiture of your entitlements under the refund policy. Services that are either suspended or terminated on the grounds of a breach of the Acceptable Use Policy (AUP) or Terms of Service (TOS) are categorically ineligible for refunds. Refunds are solely conferred for meritorious reasons that remain insurmountable by our interventions. Any discourteous conduct or misbehavior towards our Support Team, whether through chat, ticketing, telephonic communication, or email, will not only negate the refund policy but may also culminate in irrevocable account termination. In such instances, the offending customer shall be summarily excluded from any further engagement or assistance from our support team.
Upon receipt of any complaint or in the event of any breach of established rules or policies, eWebS™ Networks expressly reserves the right to suspend the offending account forthwith, without prior notification. As an administrator/reseller, depending on the severity and nature of the violation or complaint, you may be granted or denied the prerogative to reinstate your client's account. The customer retains the right to petition for account reactivation. Once the account is reinstated, you or your client are accorded a 24-hour timeframe to address and rectify the identified issue. Should the infraction remain unremedied within the delineated 24 hours following reactivation, or if any subsequent breaches arise from the same account, eWebS™ Networks maintains the unequivocal right to irrevocably terminate the offending account and incapacitate the client's profile. It should be underscored that only the end-client's profile is susceptible to such actions; your administrative access remains sacrosanct. The root user shall invariably remain insulated from any punitive measures instigated by transgressions committed by their respective end users.
Billing Methodology and Information
eWebS™ Networks typically issues invoices for all services a decemvirate (10 days) prior to the designated due date. It is imperative to clarify that should a customer fail to receive the invoice in a timely manner, eWebS™ Networks is absolved of all responsibility pertaining to non-receipt of such invoices. All esteemed customers are hereby entreated to diligently record and recall their respective service expiration dates. The plea of non-receipt of invoices will categorically not be entertained as a valid rationale. The onus lies squarely upon you to ensure timely remittance by the stipulated deadline. Should you wish to discontinue your service, it is incumbent upon you to apprise us a minimum of 10 days prior to the impending overdue date. Accounts that inadvertently lapse into arrears will incur a non-negotiable late fee, calculated at 10% of the outstanding amount, if the payment delay surpasses 5 days from the due date. This surcharge will be applied ex officio to any belated invoices. Should the expiration date of your service extend to being 20 days in arrears, all services tethered to the user's account stand at the precipice of immediate cessation. Chronic dilatoriness in remittance is viewed with stringent disapprobation and may culminate in service termination, compounded late fees, or both. Any customer that remains in default, even 45 days post their service expiration date, will be levied a surcharge amounting to 150 US dollars.
In circumstances where fraud is ascertained, the offending customer may be subjected to immediate suspension or termination at the unbridled discretion of eWebS™ Networks. Breaches of our established rules or policies, as well as delinquencies in payment timelines, are both construed as manifestations of fraudulent conduct. Should any customer, deemed fraudulent, default on payment for services, they shall be precluded from availing any new services until a penalty of $150 will be levied in conjunction with the extant arrears; this penalty is over and above any other surcharges that may be applicable.
All data and intelligence in the possession of eWebS™ Networks pertaining to the fraudulent account will be dutifully relayed to the relevant local law enforcement authorities and, where applicable, to the concerned financial institutions. It is pertinent to highlight that eWebS™ Networks operates in full consonance with INTERPOL, Europol, FBI's Cyber Division, Federal Investigation Agency (FIA), Pakistan Telecommunication Authority (PTA), National Database and Registration Authority (NADRA) Cybercrime Reporting Centers, Pakistan (CRC), NC3, US Secret Services's Cyber Security Centre (ASCS), Canadian Centre for Cyber Security (CCCS), Japan Cybercrime Control Center (JC3), CERTs and CSIRTSs . As such, all orders that reek of fraudulence are subjected to rigorous investigation, and all customers implicated in fraudulent activities will be prosecuted to the utmost limits of the law, be it within the territorial confines of Pakistan or internationally.
Disputes and Chargebacks
The Customer expressly recognizes and accepts that any endeavor to dispute or instigate a chargeback with their credit card issuer will culminate in the immediate suspension of all their services. Furthermore, a monetary penalty of $100 will be levied upon the customer's account. It is imperative to underscore that any chargeback executed under fallacious or spurious grounds is categorically deemed as Fraudulent and will be addressed and adjudicated commensurately.
The Customer explicitly recognizes that the nature of the service rendered by eWebS™ Networks is inherently susceptible to interruptions, which may emanate from myriad causes, many of which lie outside the purview of eWebS™ Networks' negligence. Moreover, quantifying the ramifications stemming from such service disruptions is an intricate endeavor. Consequently, the Customer consents that eWebS™ Networks shall not be held accountable for any detriments or losses arising from causes that transcend the immediate and unequivocal control of eWebS™ Networks.
Furthermore, the Customer acknowledges that, in scenarios where eWebS™ Networks might be deemed negligent, the company's liability shall not, under any circumstance, exceed the sum corresponding to the charges the subscriber would have remitted for services during the period in which the damages transpired.
Any endeavors to contravene the stipulations set forth in the TOS/AUP are stringently proscribed and may culminate in the instantaneous cessation of services proffered by eWebS™ Networks, sans any reimbursement. The determination of what constitutes a breach of the aforementioned clauses rests solely with eWebS™ Networks. An imposition of a fine amounting to one hundred and fifty (150) USD may be levied for deliberate server maltreatment or for transgressions of the TOS/AUP.
eWebS™ Networks furnishes support exclusively in relation to the operational functionality of a customer's server hardware. If a service is not delineated as “Fully Managed,” eWebS™ Networks abstains from proffering software-related support. Under the aegis of fully managed hosting, eWebS™ Networks guarantees only the default installation of any software and expressly disavows any liability linked to the configuration of said software.
Furthermore, eWebS™ Networks assumes no responsibility for data losses that may emerge from script misconfigurations. While eWebS™ Networks may extend advanced site development support — encompassing, but not limited to, script configuration and integration — such services may incur supplementary fees. For a detailed breakdown of fees associated with enhanced site development support, one is advised to consult our sales or billing departments.
Hosting clients retain the prerogative to petition for the incorporation of new PHP extensions or additional features via a dedicated support ticket. It is imperative to note that eWebS™ Networks refrains from offering any form of support to our customers' clientele (termed as Third Party Customers). Our commitment is unwaveringly towards direct customers of eWebS™ Networks, and it is to them alone that we extend our support services.
Data and Backups
eWebS™ Networks conducts weekly premium backups for select accounts across all our servers, serving as a safety net to safeguard pivotal files from inadvertent loss. Our servers are fortified with Hardware Raid10 array-enabled hard drives, ensuring data on the primary drives is mirrored seamlessly onto the secondary drives. Notably, our server infrastructure does not provision for daily backups of user sites; it is incumbent upon the user to manually instigate and download backups. Should a file be inadvertently deleted or altered by a user, our policy precludes its restoration.
It is imperative to underscore that backup restorations are invoked solely under emergent circumstances. Customers are emphatically advised to maintain and archive all personal files on their respective local drives. eWebS™ Networks categorically disclaims any liability arising from deficient backups, corrupted backups, or the absence thereof, and is not accountable for any consequent loss of data, time, revenue, or other consequential resources.
Transfer / Migration
eWebS™ Networks' dedicated transfers team endeavors assiduously to facilitate the seamless transition of your website to our servers. However, it is paramount to understand that the provision of transfers is extended as a gratuitous service. Consequently, we cannot proffer irrevocable assurances concerning the feasibility, the temporal duration, or the very possibility of executing a comprehensive account transfer. Owing to the disparate configurations adopted by various hosting enterprises, and the occasional recourse to proprietary or incompatible data storage modalities, it may be formidable, if not wholly unfeasible, to migrate certain segments or the entirety of account data. We pledge our utmost commitment, but there remain instances where our capabilities might be circumscribed, rendering us unable to facilitate a transfer from a previous host.
It is pertinent to note that complimentary transfer services are accorded for a duration of three days commencing from your registration date. Any transfer requisitions post this time window may be subject to pecuniary charges. For an exhaustive pricing estimate, we advise liaising directly with our transfers department, furnishing them with intricate details of your requirement.
Furthermore, eWebS™ Networks expressly retains the right to orchestrate the migration of your account from one data center or server to another. This prerogative may be invoked to ensure adherence to prevailing data center stipulations, to remain compliant with local legal frameworks, or to address various technical exigencies or other determinants. Such migrations may be executed without proffering advance notification to the client.
eWebS™ Networks regards any infringements under the Digital Millennium Copyright Act (DMCA) with the utmost gravity and is committed to undertaking thorough investigations when complaints arise. eWebS™ Networks unequivocally reserves the right to seek civil remedies to offset any expenditures associated with the examination of a verified policy transgression.
It is strictly prohibited to leverage our services for any copyright or trademark infringements. This encompasses, but is not limited to, the unauthorized replication of music, literature, photographs, or any proprietary content. Engaging in the sale or promotion of any spurious merchandise bearing the trademark of a legitimate holder will invariably result in the immediate cessation of your account.
Any account identified to be contravening copyright stipulations will either have the infringing material promptly eradicated or access to said material curtailed. Accounts that recurrently infringe upon copyright provisions are at risk of suspension or definitive termination from our hosting services.
Should you be of the conviction that your copyright or trademark rights have been compromised, we urge you to relay your concerns promptly via electronic mail to firstname.lastname@example.org, furnishing a concise outline of the grievance. In scenarios predicated on licensing discrepancies, we may solicit supplementary documentation to substantiate your claim.
Our commitment to upholding the sanctity of the DMCA is resolute. To safeguard the interests of all parties involved, it is advisable to refrain from actions that might invoke a DMCA complaint. For a comprehensive understanding of our procedures related to DMCA and other abuses, kindly refer to our designated DMCA Complaints Section, which elucidates the procedural steps and requisite documentation.
Usage and Overages
Our service plans have been meticulously crafted to accommodate the majority of usage scenarios, tailored to meet the diverse needs of our valued customers. Nevertheless, it is essential to acknowledge that individual usage patterns may exhibit variances, necessitating supplementary resource allocations, particularly in the realms of storage and data traffic. We wish to assure you that under no circumstances will your payment card be automatically charged should your account necessitate additional resources.
To ensure that you are promptly informed when your account approaches predefined thresholds established by our system, specifically pertaining to bandwidth utilization, it is imperative that you maintain an up-to-date email address within your cPanel. When your account reaches the 80% threshold of its allocated bandwidth, you will receive a notification email, affording you the opportunity to engage with us to procure a higher transfer quota for your account. Failing to initiate contact with us in such cases may lead to the suspension of your website if resource allotments are exceeded.
It is imperative to note that eWebS™ Networks web hosting accounts are not intended for the distribution and storage of an excessive quantity of files. We function primarily as a web hosting provider and not as a remote file storage service. Should the disk space utilization of any website exceed 70% of its total usage, either in terms of total size or the number of files stored, it will be regarded as an atypical utilization of resources. In such instances, should we determine that the hosted files are either unlawful or pose a threat in any manner, you will receive notification. Rest assured, if your intentions are devoid of any malicious intent towards our server or other individuals, there is no cause for concern.
In accordance with our service policies, customer programs and services are restricted from utilizing more than 90% of a single CPU core per process thread for durations exceeding 15 minutes. Should a customer's programs or services be found in contravention of this policy, they will be subject to a limitation to operate at a maximum of 90% of one CPU core. Furthermore, it is stipulated that subscriber programs and services may not utilize more than 200% of two CPU cores for periods exceeding 2 minutes.
In the event that a Customer or any Third Party User, who is a customer of our Customer, employs eWebS™ Networks services, network, or its physical infrastructure in a manner that results in the blacklisting or blocking of eWebS™ Networks or any IP addresses issued by eWebS™ Networks, we hereby retain the unequivocal right to take the following actions:
It is essential to emphasize that the operation of eWebS™ Networks services on behalf of, in connection with, or the reselling of any services to individuals or entities listed in the Spamhaus Register of Known Spam Operations database, accessible at www.spamhaus.org, shall be deemed a direct violation of this Acceptable Use Policy (AUP).
Users are strictly prohibited from engaging in any activities that compromise or attempt to compromise the security of eWebS™ Networks. Violations of system or network security carry significant legal ramifications, including civil and criminal liabilities. eWebS™ Networks is committed to investigating any such occurrences, and cooperation with law enforcement authorities may be sought in the prosecution of Users found to be involved in security breaches. These violations encompass, but are not limited to, the following:
It is imperative to understand that eWebS™ Networks' vigilance in ensuring the integrity of its services and the adherence to these policies extends beyond the aforementioned conditions. eWebS™ reserves the right to promptly suspend or terminate any account engaged in suspicious activities without prior notice. Each hosting package is uniquely associated with a domain name and specific use, precluding the purchase of multiple plans for the purpose of aggregating bandwidth and space. eWebS™ Networks actively discourages such deceptive transactions and encourages Users to seek assistance through our established upgrade path, where special arrangements can often be made upon request.
Please be reminded that violations of system or network security are strictly prohibited and carry the potential for both criminal and civil liabilities. These violations encompass activities such as unauthorized access, usage, probing, or scanning of security systems, authentication measures, data, or traffic. Additionally, interference with the service to any user, host, or network, including activities like mail bombing, flooding, deliberate attempts to overwhelm a system, and broadcast attacks, are strictly prohibited. Forging any TCP-IP packet header or any portion of header information in an email or newsgroup posting is also considered a violation.
Denial of Service Attacks
Any action that adversely impacts the ability of other individuals or systems to utilize our services or any other internet-related services is strictly forbidden. This encompasses activities commonly referred to as “denial of service” (DOS) attacks against another network host or individual user. We unequivocally prohibit any interference with or disruption of other network users, services, or equipment.
It is incumbent upon our clients to assume responsibility for configuring their servers in a manner that ensures security. Clients must neither directly nor indirectly permit others to employ their network for illegal or inappropriate activities. Unauthorized access and/or use of another company's and/or individual's computer system will result in immediate termination of the offending account.
eWebS™ Networks explicitly states that it neither endorses, makes claims, nor extends promises concerning the services provided by our customers. Consequently, eWebS™ Networks shall bear no liability for any disputes or claims that may arise in connection with these customers.
Under no circumstances shall eWebS™ Networks be held accountable for any direct, indirect, incidental, consequential, special, or exemplary damages, or any damages whatsoever, resulting from the use or performance of this website or any information, services, or products provided through this website.
Although, eWebS™ Networks always discourage such websites hosted on any server within our network, It is important to note that eWebS™ Networks does not assume responsibility for the content hosted on any server within our network and shall refrain from taking any action against questionable material or activities until such a matter is formally brought to our attention through any means of correspondence.
Customers acknowledge and consent to the possibility of being subjected to fraud verification measures, which are implemented to ensure the security of both the customer and eWebS™ Networks. These fraud checks necessitate the submission of the following documents:
Furthermore, eWebS™ Networks may request Payment Verification if payments have been made using Credit/Debit Cards through Paymob or Skrill. While our preferred modes of payment are Paymob and Skrill, we also accept payments through Payoneer, Paypal, EasyPaisa, JazzCash, NayaPay, and SadaPay. In cases where payments are made via these platforms from unverified accounts, we reserve the right to request additional verification documents as necessary.