Last Revision: 25-04-2022

Our Responsibilities

eWebS™ Networks hereby undertakes to provide services to the Customer, contingent upon the latter's strict adherence to the Acceptable Use Policy (AUP) and the Terms of Service (TOS). eWebS™ Networks retains the unequivocal right to decline service to any prospective client at its sole and absolute discretion. Any contravention or non-compliance with the stipulated policies/terms by the customer shall serve as a justifiable basis for the immediate deactivation of the account. eWebS™ Networks shall maintain exclusive jurisdiction in determining what constitutes a breach of the AUP. Furthermore, eWebS™ Networks reserves the unqualified right to terminate any account without prior notification.

Changes

The Terms of Service (TOS) and Acceptable Use Policy (AUP) are subject to unilateral modification at any time, as determined solely by eWebS™ Networks. Alterations in these policies shall not provide grounds for premature contract termination or non-remittance of payment. The Customer acknowledges that the specific nature of the services rendered and the initial fees and charges may not necessarily be communicated explicitly to them. It is understood by the Customer that, contingent upon hardware availability and market dynamics, rates are susceptible to periodic adjustments. If any such adjustment is anticipated to impact the recurring monthly invoice of a customer, the revised rates will be exclusively updated on the eWebS™ Networks website. There is no obligation to notify the Customer in advance of the actual billing. It is incumbent upon all customers and resellers to periodically review the eWebS™ Networks website for potential rate alterations.

Refunds

All hosting services provided by eWebS™ Networks qualify for a circumscribed refund. This refund pertains solely to the Hosting service package and expressly excludes ancillary services, including but not limited to, SSL certificates, domain registration, and the like. Refunds are exclusively available within a window of 15 days post account inception, and this privilege is restricted to the inaugural service availed by a novel client. Subsequent orders remain exempt from the refund provision. To elucidate, should you have previously maintained an account with us, subsequently terminated it, and later reinitiated an account, or if you have inaugurated a secondary account, you are expressly precluded from availing a refund. Any contravention of this Agreement will result in the forfeiture of your entitlements under the refund policy. Services that are either suspended or terminated on the grounds of a breach of the Acceptable Use Policy (AUP) or Terms of Service (TOS) are categorically ineligible for refunds. Refunds are solely conferred for meritorious reasons that remain insurmountable by our interventions. Any discourteous conduct or misbehavior towards our Support Team, whether through chat, ticketing, telephonic communication, or email, will not only negate the refund policy but may also culminate in irrevocable account termination. In such instances, the offending customer shall be summarily excluded from any further engagement or assistance from our support team.

Suspension

Upon receipt of any complaint or in the event of any breach of established rules or policies, eWebS™ Networks expressly reserves the right to suspend the offending account forthwith, without prior notification. As an administrator/reseller, depending on the severity and nature of the violation or complaint, you may be granted or denied the prerogative to reinstate your client's account. The customer retains the right to petition for account reactivation. Once the account is reinstated, you or your client are accorded a 24-hour timeframe to address and rectify the identified issue. Should the infraction remain unremedied within the delineated 24 hours following reactivation, or if any subsequent breaches arise from the same account, eWebS™ Networks maintains the unequivocal right to irrevocably terminate the offending account and incapacitate the client's profile. It should be underscored that only the end-client's profile is susceptible to such actions; your administrative access remains sacrosanct. The root user shall invariably remain insulated from any punitive measures instigated by transgressions committed by their respective end users.

Billing Methodology and Information

eWebS™ Networks typically issues invoices for all services a decemvirate (10 days) prior to the designated due date. It is imperative to clarify that should a customer fail to receive the invoice in a timely manner, eWebS™ Networks is absolved of all responsibility pertaining to non-receipt of such invoices. All esteemed customers are hereby entreated to diligently record and recall their respective service expiration dates. The plea of non-receipt of invoices will categorically not be entertained as a valid rationale. The onus lies squarely upon you to ensure timely remittance by the stipulated deadline. Should you wish to discontinue your service, it is incumbent upon you to apprise us a minimum of 10 days prior to the impending overdue date. Accounts that inadvertently lapse into arrears will incur a non-negotiable late fee, calculated at 10% of the outstanding amount, if the payment delay surpasses 5 days from the due date. This surcharge will be applied ex officio to any belated invoices. Should the expiration date of your service extend to being 20 days in arrears, all services tethered to the user's account stand at the precipice of immediate cessation. Chronic dilatoriness in remittance is viewed with stringent disapprobation and may culminate in service termination, compounded late fees, or both. Any customer that remains in default, even 45 days post their service expiration date, will be levied a surcharge amounting to 150 US dollars.

Fraud

In circumstances where fraud is ascertained, the offending customer may be subjected to immediate suspension or termination at the unbridled discretion of eWebS™ Networks. Breaches of our established rules or policies, as well as delinquencies in payment timelines, are both construed as manifestations of fraudulent conduct. Should any customer, deemed fraudulent, default on payment for services, they shall be precluded from availing any new services until a penalty of $150 will be levied in conjunction with the extant arrears; this penalty is over and above any other surcharges that may be applicable.

All data and intelligence in the possession of eWebS™ Networks pertaining to the fraudulent account will be dutifully relayed to the relevant local law enforcement authorities and, where applicable, to the concerned financial institutions. It is pertinent to highlight that eWebS™ Networks operates in full consonance with INTERPOL, Europol, FBI's Cyber Division, Federal Investigation Agency (FIA), Pakistan Telecommunication Authority (PTA), National Database and Registration Authority (NADRA) Cybercrime Reporting Centers, Pakistan (CRC), NC3, US Secret Services's Cyber Security Centre (ASCS), Canadian Centre for Cyber Security (CCCS), Japan Cybercrime Control Center (JC3), CERTs and CSIRTSs . As such, all orders that reek of fraudulence are subjected to rigorous investigation, and all customers implicated in fraudulent activities will be prosecuted to the utmost limits of the law, be it within the territorial confines of Pakistan or internationally.

Disputes and Chargebacks

The Customer expressly recognizes and accepts that any endeavor to dispute or instigate a chargeback with their credit card issuer will culminate in the immediate suspension of all their services. Furthermore, a monetary penalty of $100 will be levied upon the customer's account. It is imperative to underscore that any chargeback executed under fallacious or spurious grounds is categorically deemed as Fraudulent and will be addressed and adjudicated commensurately.

Financial Liability

The Customer explicitly recognizes that the nature of the service rendered by eWebS™ Networks is inherently susceptible to interruptions, which may emanate from myriad causes, many of which lie outside the purview of eWebS™ Networks' negligence. Moreover, quantifying the ramifications stemming from such service disruptions is an intricate endeavor. Consequently, the Customer consents that eWebS™ Networks shall not be held accountable for any detriments or losses arising from causes that transcend the immediate and unequivocal control of eWebS™ Networks.

Furthermore, the Customer acknowledges that, in scenarios where eWebS™ Networks might be deemed negligent, the company's liability shall not, under any circumstance, exceed the sum corresponding to the charges the subscriber would have remitted for services during the period in which the damages transpired.

Any endeavors to contravene the stipulations set forth in the TOS/AUP are stringently proscribed and may culminate in the instantaneous cessation of services proffered by eWebS™ Networks, sans any reimbursement. The determination of what constitutes a breach of the aforementioned clauses rests solely with eWebS™ Networks. An imposition of a fine amounting to one hundred and fifty (150) USD may be levied for deliberate server maltreatment or for transgressions of the TOS/AUP.

Support

eWebS™ Networks furnishes support exclusively in relation to the operational functionality of a customer's server hardware. If a service is not delineated as “Fully Managed,” eWebS™ Networks abstains from proffering software-related support. Under the aegis of fully managed hosting, eWebS™ Networks guarantees only the default installation of any software and expressly disavows any liability linked to the configuration of said software.

Furthermore, eWebS™ Networks assumes no responsibility for data losses that may emerge from script misconfigurations. While eWebS™ Networks may extend advanced site development support — encompassing, but not limited to, script configuration and integration — such services may incur supplementary fees. For a detailed breakdown of fees associated with enhanced site development support, one is advised to consult our sales or billing departments.

Hosting clients retain the prerogative to petition for the incorporation of new PHP extensions or additional features via a dedicated support ticket. It is imperative to note that eWebS™ Networks refrains from offering any form of support to our customers' clientele (termed as Third Party Customers). Our commitment is unwaveringly towards direct customers of eWebS™ Networks, and it is to them alone that we extend our support services.

Data and Backups

eWebS™ Networks conducts weekly premium backups for select accounts across all our servers, serving as a safety net to safeguard pivotal files from inadvertent loss. Our servers are fortified with Hardware Raid10 array-enabled hard drives, ensuring data on the primary drives is mirrored seamlessly onto the secondary drives. Notably, our server infrastructure does not provision for daily backups of user sites; it is incumbent upon the user to manually instigate and download backups. Should a file be inadvertently deleted or altered by a user, our policy precludes its restoration.

It is imperative to underscore that backup restorations are invoked solely under emergent circumstances. Customers are emphatically advised to maintain and archive all personal files on their respective local drives. eWebS™ Networks categorically disclaims any liability arising from deficient backups, corrupted backups, or the absence thereof, and is not accountable for any consequent loss of data, time, revenue, or other consequential resources.

Transfer / Migration

eWebS™ Networks' dedicated transfers team endeavors assiduously to facilitate the seamless transition of your website to our servers. However, it is paramount to understand that the provision of transfers is extended as a gratuitous service. Consequently, we cannot proffer irrevocable assurances concerning the feasibility, the temporal duration, or the very possibility of executing a comprehensive account transfer. Owing to the disparate configurations adopted by various hosting enterprises, and the occasional recourse to proprietary or incompatible data storage modalities, it may be formidable, if not wholly unfeasible, to migrate certain segments or the entirety of account data. We pledge our utmost commitment, but there remain instances where our capabilities might be circumscribed, rendering us unable to facilitate a transfer from a previous host.

It is pertinent to note that complimentary transfer services are accorded for a duration of three days commencing from your registration date. Any transfer requisitions post this time window may be subject to pecuniary charges. For an exhaustive pricing estimate, we advise liaising directly with our transfers department, furnishing them with intricate details of your requirement.

Furthermore, eWebS™ Networks expressly retains the right to orchestrate the migration of your account from one data center or server to another. This prerogative may be invoked to ensure adherence to prevailing data center stipulations, to remain compliant with local legal frameworks, or to address various technical exigencies or other determinants. Such migrations may be executed without proffering advance notification to the client.

DMCA Complaints

eWebS™ Networks regards any infringements under the Digital Millennium Copyright Act (DMCA) with the utmost gravity and is committed to undertaking thorough investigations when complaints arise. eWebS™ Networks unequivocally reserves the right to seek civil remedies to offset any expenditures associated with the examination of a verified policy transgression.

It is strictly prohibited to leverage our services for any copyright or trademark infringements. This encompasses, but is not limited to, the unauthorized replication of music, literature, photographs, or any proprietary content. Engaging in the sale or promotion of any spurious merchandise bearing the trademark of a legitimate holder will invariably result in the immediate cessation of your account.

Any account identified to be contravening copyright stipulations will either have the infringing material promptly eradicated or access to said material curtailed. Accounts that recurrently infringe upon copyright provisions are at risk of suspension or definitive termination from our hosting services.

Should you be of the conviction that your copyright or trademark rights have been compromised, we urge you to relay your concerns promptly via electronic mail to abuse@ewebs.pk, furnishing a concise outline of the grievance. In scenarios predicated on licensing discrepancies, we may solicit supplementary documentation to substantiate your claim.

Our commitment to upholding the sanctity of the DMCA is resolute. To safeguard the interests of all parties involved, it is advisable to refrain from actions that might invoke a DMCA complaint. For a comprehensive understanding of our procedures related to DMCA and other abuses, kindly refer to our designated DMCA Complaints Section, which elucidates the procedural steps and requisite documentation.

Usage and Overages

Our service plans have been meticulously crafted to accommodate the majority of usage scenarios, tailored to meet the diverse needs of our valued customers. Nevertheless, it is essential to acknowledge that individual usage patterns may exhibit variances, necessitating supplementary resource allocations, particularly in the realms of storage and data traffic. We wish to assure you that under no circumstances will your payment card be automatically charged should your account necessitate additional resources.

To ensure that you are promptly informed when your account approaches predefined thresholds established by our system, specifically pertaining to bandwidth utilization, it is imperative that you maintain an up-to-date email address within your cPanel. When your account reaches the 80% threshold of its allocated bandwidth, you will receive a notification email, affording you the opportunity to engage with us to procure a higher transfer quota for your account. Failing to initiate contact with us in such cases may lead to the suspension of your website if resource allotments are exceeded.

It is imperative to note that eWebS™ Networks web hosting accounts are not intended for the distribution and storage of an excessive quantity of files. We function primarily as a web hosting provider and not as a remote file storage service. Should the disk space utilization of any website exceed 70% of its total usage, either in terms of total size or the number of files stored, it will be regarded as an atypical utilization of resources. In such instances, should we determine that the hosted files are either unlawful or pose a threat in any manner, you will receive notification. Rest assured, if your intentions are devoid of any malicious intent towards our server or other individuals, there is no cause for concern.

In accordance with our service policies, customer programs and services are restricted from utilizing more than 90% of a single CPU core per process thread for durations exceeding 15 minutes. Should a customer's programs or services be found in contravention of this policy, they will be subject to a limitation to operate at a maximum of 90% of one CPU core. Furthermore, it is stipulated that subscriber programs and services may not utilize more than 200% of two CPU cores for periods exceeding 2 minutes.

IP Blacklists

In the event that a Customer or any Third Party User, who is a customer of our Customer, employs eWebS™ Networks services, network, or its physical infrastructure in a manner that results in the blacklisting or blocking of eWebS™ Networks or any IP addresses issued by eWebS™ Networks, we hereby retain the unequivocal right to take the following actions:

1. 1. Suspend or terminate the services of said customer.
   2. Suspend or terminate access to services, network, and/or physical infrastructure.

It is essential to emphasize that the operation of eWebS™ Networks services on behalf of, in connection with, or the reselling of any services to individuals or entities listed in the Spamhaus Register of Known Spam Operations database, accessible at www.spamhaus.org, shall be deemed a direct violation of this Acceptable Use Policy (AUP).

Security

Users are strictly prohibited from engaging in any activities that compromise or attempt to compromise the security of eWebS™ Networks. Violations of system or network security carry significant legal ramifications, including civil and criminal liabilities. eWebS™ Networks is committed to investigating any such occurrences, and cooperation with law enforcement authorities may be sought in the prosecution of Users found to be involved in security breaches. These violations encompass, but are not limited to, the following:

1. 1. Unauthorized access to data not intended for the user or unauthorized login to a server or account.
   2. Attempts to probe, scan, or test the vulnerabilities of a system or network, or the unauthorized breach of security or authentication measures.
   3. Efforts to disrupt service for any user, host, or network, including actions such as ‘overloading,' ‘flooding,' ‘mail bombing,' or ‘crashing.'
   4. Forging of any TCP/IP packet header or any portion of the header information within an email or forum posting.
   5. Taking actions with the intent to obtain services for which the User is not entitled.
   6. Endeavors to amalgamate multiple hosting packages to exploit substantial space or bandwidth allocations.

It is imperative to understand that eWebS™ Networks' vigilance in ensuring the integrity of its services and the adherence to these policies extends beyond the aforementioned conditions. eWebS™ reserves the right to promptly suspend or terminate any account engaged in suspicious activities without prior notice. Each hosting package is uniquely associated with a domain name and specific use, precluding the purchase of multiple plans for the purpose of aggregating bandwidth and space. eWebS™ Networks actively discourages such deceptive transactions and encourages Users to seek assistance through our established upgrade path, where special arrangements can often be made upon request.

Please be reminded that violations of system or network security are strictly prohibited and carry the potential for both criminal and civil liabilities. These violations encompass activities such as unauthorized access, usage, probing, or scanning of security systems, authentication measures, data, or traffic. Additionally, interference with the service to any user, host, or network, including activities like mail bombing, flooding, deliberate attempts to overwhelm a system, and broadcast attacks, are strictly prohibited. Forging any TCP-IP packet header or any portion of header information in an email or newsgroup posting is also considered a violation.

Denial of Service Attacks

Any action that adversely impacts the ability of other individuals or systems to utilize our services or any other internet-related services is strictly forbidden. This encompasses activities commonly referred to as “denial of service” (DOS) attacks against another network host or individual user. We unequivocally prohibit any interference with or disruption of other network users, services, or equipment.

It is incumbent upon our clients to assume responsibility for configuring their servers in a manner that ensures security. Clients must neither directly nor indirectly permit others to employ their network for illegal or inappropriate activities. Unauthorized access and/or use of another company's and/or individual's computer system will result in immediate termination of the offending account.

Liabilities

eWebS™ Networks explicitly states that it neither endorses, makes claims, nor extends promises concerning the services provided by our customers. Consequently, eWebS™ Networks shall bear no liability for any disputes or claims that may arise in connection with these customers.

Under no circumstances shall eWebS™ Networks be held accountable for any direct, indirect, incidental, consequential, special, or exemplary damages, or any damages whatsoever, resulting from the use or performance of this website or any information, services, or products provided through this website.

Although, eWebS™ Networks always discourage such websites hosted on any server within our network, It is important to note that eWebS™ Networks does not assume responsibility for the content hosted on any server within our network and shall refrain from taking any action against questionable material or activities until such a matter is formally brought to our attention through any means of correspondence.

Payment Verification

Customers acknowledge and consent to the possibility of being subjected to fraud verification measures, which are implemented to ensure the security of both the customer and eWebS™ Networks. These fraud checks necessitate the submission of the following documents:

• • A scanned copy of the Credit Card Authorization Form provided by eWebS™ Networks.
  • A screenshot of the front side of the Credit Card used for payment.
  • A valid scanned copy of a recent photo ID (such as Passport, Driver's License, or Student ID).

Furthermore, eWebS™ Networks may request Payment Verification if payments have been made using Credit/Debit Cards through Paymob or Skrill. While our preferred modes of payment are Paymob and Skrill, we also accept payments through Payoneer, Paypal, EasyPaisa, JazzCash, NayaPay, and SadaPay. In cases where payments are made via these platforms from unverified accounts, we reserve the right to request additional verification documents as necessary.

Last Revision: 25-04-2022

This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of Emerald Consortia (Pvt) Limited and its subsidiaries (‘Company’) governing the use by the Customer (‘Customer’) of the Company’s grid container services and products (‘Services and Products’). Emerald Consortia (Pvt) Limited is dedicated to providing top quality service at a very affordable price. The conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time satisfying our legal and ethical responsibilities. For over a decade we’ve been cutting through the frustration of under-performing technology and poor service, delivering the power of the web to any organization that needs it. Any violation of the AUPs may result in the suspension or termination of your account or such other action as eWebS™ deems appropriate. We reserve the right to modify the Policy at any time. Emerald Consortia (Pvt) Limited will be the sole arbiter as to what constitutes a violation of any of these provisions.

Statement of Purpose

The Primary Purpose of Emerald Consortia (Pvt) Limited is to provide our clients with the resources necessary to put their internet services online reliably in a lightning fast, high availability environment that responds quickly to each client's individual needs. This Acceptable Use Policy includes the following list of Prohibited Activities, is an integral part of your Hosting Agreement with us. If you engage in any of the activities prohibited by this AUP policy, Emerald Consortia (Pvt) Limited may suspend or terminate your account at any time. We will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected.

Regarding Ultimate Liability

The Customer is ultimately responsible for individual server security. Each Customer must use reasonable care in keeping scripts they run on our servers up-to-date and patched with the latest security updates. Failure to use reasonable care to protect your account may result in a security compromise by outside sources. Emerald Consortia (Pvt) Limited claims no liability for content.

What is NOT Permitted, this list contains SOME examples for clarity:

eWebS services may only be used for lawful purposes. Users may not use our services to engage in, foster, or promote illegal, abusive, or irresponsible behaviour, including:

• Utilizing the Services to send mass unsolicited e-mail to third parties.
  ●  Utilizing the Services to be involved in the distribution of tools designed for the aiding of unsolicited bulk email.
  ●  Utilizing the Services in connection with any illegal activity, such as:
  > Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  > Pirated Software/Warez
  > Bruteforce Programs/Scripts/Applications
  > Mail Bombers/Spam Scripts
  > File Dump/Mirror Scripts (similar to rapidshare)
  > Hateful/Racist/Harassment oriented sites
  > Hacker focused sites/archives/programs
  > Sites promoting illegal activities
  > Forums and/or websites that distribute or link to warez/pirated/illegal content
  ●  Copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization.
  ●  Misappropriate or infringe the patents, copyrights, trademarks, or other intellectual property rights of any third party.
  ●  Gain unauthorized access to the computer networks of eWebS or any other person.
  ●  Commercial Audio Streaming (more than 10+ streams)
  ●  Distribute or post any virus, worm, Trojan horse, or computer code intended to disrupt, destroy or damage the operation of the Services.
  ●  Proxy Scripts/Anonymizers.
  ●  Violate any applicable state, federal and international law.
  ●  IRC Scripts/Bots. This includes, but is not limited to, the use of IRC clients, server software, bots or anything related to IRC.
  ●  Post messages, run scripts or run software programs that consume excessive CPU time or storage space.
  ●  Escrow/Bank Debentures.
  ●  Intended to use more than fair usage of DiskSpace / Bandwidth / Memory to disrupt service.
  ●  Sale of any controlled substance without prior proof of appropriate permit(s).

Customer Responsibility for Customer’s Users

Each Emerald Consortia (Pvt) Limited customer is responsible for the activities of its users and, by accepting service from Emerald Consortia (Pvt) Limited, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Emerald Consortia (Pvt) Limited customer will be forwarded to the Emerald Consortia (Pvt) Limited customer’s postmaster for action. If violations of the Emerald Consortia (Pvt) Limited Acceptable Use Policy occur, Emerald Consortia (Pvt) Limited reserves the right to terminate services with or take action to stop the offending customer from violating our AUP as Emerald Consortia (Pvt) Limited deems appropriate, without notice.

Spamming

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Emerald Consortia (Pvt) Limited, but also because it can overload Emerald Consortia (Pvt) Limited network and disrupt service to Emerald Consortia (Pvt) Limited subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Emerald Consortia (Pvt) Limited will investigate and shutdown the account that is spamming.

Emerald Consortia (Pvt) Limited does not allow the use of mail servers for bulk mailing in any form, newsletters and or subscription lists may be used with prior authorization from Emerald Consortia (Pvt) Limited and under no circumstances are you permitted to send out any form of bulk emails on behalf of another person, company or other.

Passwords

You agree not to use weak passwords for any services running on standard ports, if your server is compromised as a result of a weak password your service will be suspended without warning, for a password to be considered acceptable it must contain at least 1 x special character 1 x Upper case letter 1 x lower case letter 1 number.

Adult-Oriented Content

Emerald Consortia (Pvt) Limited allows limited 18+ adult content that is deemed legal in the Country and state your Services are located in. Child Porn not allowed. Emerald Consortia (Pvt) Limited reserve the right to request and or remove any content it deems illegal or offense.

Remedies

If eWebS learns of a violation of the AUP, then eWebS may take any of the following actions, in accordance with the severity and duration of the violation:

• Warning the User.
  ●  Removing the offending content.
  ●  Suspending the offending User from the Services.
  ●  Terminating the offending User from the Services.
  ●  Imposing fees or charges on the offending account in accordance with the applicable service contract.
  ●  Taking other action in accordance with this AUP, the applicable service contract, or applicable law.

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. An example of refusal of service is if an account continues to abuse our policies after warnings. Refusal, cancellation or suspension of services especially holds true to issues with spam or any script abuse. Another example of refusal of service is if a customer becomes very unreasonable, unprofessional, extremely difficult to work with or threatening. Said customer’s account will be suspended and we will recommend to the customer to find a new host. A backup of the account(s) will be provided in selected cases only.

Last Revision: 25-04-2022

eWebS are proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service. As you may know, the European Union will begin enforcing new data protection legislation next month called the General Data Protection Regulation (GDPR). It’s a huge step forward in holding service providers like ourselves accountable for how they store and use your personal data in the European Union, and we’ve taken this opportunity to review our practices for everyone. Most of our policies are already aligned with the GDPR’s requirements, but we did need to make a few changes to our Privacy Policy and Terms of Service.

The Information We Collect

This notice applies to all information collected or submitted on the eWebS's website. On some pages, you can order services and make requests. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

The Length We Retain Information

The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that eWebS is obligated to follow.

Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.

After the retention period is over, eWebS securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

We keep the information covered by our Privacy Policy indefinitely. Information collected by the technologies described in this Privacy Policy is protected by SSL 256 bit encryption technology during transmission. Information kept by us in our business is protected using industry standard security measures. Our employees are required to keep information covered by this Privacy Policy confidential, unless disclosure is authorized in this Privacy Policy or by Users. No means of communication or information transmission or storage is totally secure. Because of this we are not responsible for loss corruption or unauthorized acquisition and use of information covered by this Privacy Policy, or for any resulting damages, including unauthorized acquisition and use.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by accessing our billing system under “Edit Account”. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Follow relevant laws

eWebS commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. eWebS declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Opting out; withdrawing consent

If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.

If eWebS is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email to “info@ewebs.pk“

Last Revision: 25-04-2022

eWebS requires DMCA/Abuse notices to be filed via E-mail or Letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is not an acceptable medium for legal complaints. This ticket system has received what appears to be a possible DMCA/Abuse complaint, but one or more of the following are missing: (a) the complaint does not contain sufficient information (b) the format of the complaint is inconsistent with the requirements of the DMCA (c) the complaint has been submitted via email without proper authentication (d) full contact information is missing. We will need you to re-submit your claim, using the proper format, including sufficient details, via postal mail or fax. Instructions on how to do so follow.

It is our policy to respond to clear notices of alleged copyright infringement. This response describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the United States Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, https://www.copyright.gov) but we will respond to notices of this form from other jurisdictions as well.

To file a notice of infringement with us, you must provide a written communication that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is infringing your copyrights. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.

Format You Need to Follow

To expedite our ability to process your request, please use the following format (including section numbers):

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon (for example, “The copyrighted work at issue is the text that appears on https:// www. realwebsite .com/”) or other information sufficient to specify the copyrighted work being infringed (for example, “The copyrighted work at issue is? Intellectual Property: Valuation, Exploitation, and Infringement Damages? by Gordon V. Smith, published by Wiley, ISBN #047168323X”).
2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above. You must identify each web page that allegedly contains infringing material. This requires you to provide the URL for each allegedly infringing result, document, or item.
   An example:
   Infringing Web Pages:
   URL | 1 | https:// www. thewebsite .com/ directory/
   URL | 2 | https:// www. thewebsite .com/ something/blah
3. Provide information reasonably sufficient to permit us to contact you.
4. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
5. Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
6. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
7. Sign the paper.
8. If via postal mail, send the written communication to the following address:
   
   Emerald Consortia (Pvt) Ltd.
   Attn: Abuse Department,
   DMCA Complaint
   c/o Adeel Ahmed Tanoli, eWeb Services,
   Tanoli Street, Bostan Town, Girja Road,
   Rawalpindi 46000, Pakistann

OR, Email with Digital Signature to: abuse@ewebs.pk, [Attn: Abuse Department, DMCA Complaint]

Regardless of whether we may be liable for such infringement under local country law or United States law, we may respond to these notices by removing or disabling access to material claimed to infringe and/or terminating users of our services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that the owner or administrator may make a counter notification. We may also document notices of alleged infringement on which we act. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public. In order to ensure that copyright owners do not wrongly insist on the removal of materials that actually do not infringe their copyrights, the safe harbor provisions require service providers to notify the subscribers if their materials have been removed and to provide them with an opportunity to send a written notice to the service provider stating that the material has been wrongly removed. [512(g)] If a subscriber provides a proper “counter-notice” claiming that the material does not infringe copyrights, the service provider must then promptly notify the claiming party of the individual's objection. [512(g)(2)] If the copyright owner does not bring a lawsuit in district court within 14 days, the service provider is then required to restore the material to its location on its network. [512(g)(2)(C)]

If it is determined that the copyright holder misrepresented its claim regarding the infringing material, the copyright holder then becomes liable to the OSP for any damages that resulted from the improper removal of the material. [512(f)]

Phone / Fax

You can also report to our Helpdesk at: +92515681784, +923455482008 or +923344456788 for immediate action to takedown abusive materials from the server.

Last Revision: 25-04-2022

eWebS Networks offers hosting packages bundled with limited or unlimited resources like disk space and/or other resources, such as data transfer, email accounts, databases etc. The use of eWebS’s products and services are governed by a Fair Use Policy, stated here, which covers the fair use of bandwidth and other resources on shared and reseller hosting plans, where there is an indication of “Unmetered/Unlimited” data transfer or, storage capacity.

The term “Unlimited” or, “Unmetered”

eWebS helps you to create large websites without worrying about ceiling or in other words, the upper limit. It provides for Unlimited space usages and bandwidth that allows you to add any amount of content to the website. People are thinking that hard disk size limited as 6TB, 10TB etc. But how can eWebS gives unlimited webspace? The actual concept is we do not give unlimited hard disk space, we are giving unlimited usages of web space. It means that if u will use 100 GB storage space then we will add more hard disk to our server or we will add new server in our network. Like that we will fulfill your unlimited resource usages.

When you use the service provided by eWebS, the visitors of your website also stand to benefit from it. They are able to view unlimited content and page on your website. The server allows for unlimited data transfer as well. You can add more content every month and enjoy unlimited disk space and data transfer through the Our server.

It has been noticed that people who make use of eWebS.com are able to gain to unlimited disk space and bandwidth. But this is subject to the appropriate usage of the package offered. However, eWebS has certain constraints related to the type of material that may be added to the website. The server does not allow you to upload unnecessary pirated software, unnecessary audio or video files. But audio / video streaming is supported. File sharing with copyrighted file is supported. For example, a software developer can release his software with us, a DJ can publish his album with us without any issue, they are (or, like them) most welcome to our host.

Following (including but not limited to), is NOT PERMITTED

1. Use of account as massive file storage, or in other words, as a space for files that are not elements of your website.

2. Use of account as large backup storag

3. Storage of mass amount of file archives (such as zip,rar,gzip,7z etc), video files, audio files, documents, log files etc. and if those are not related with your websites.

4. Hosting High Resource Intensive Web Portals under shared hosting. (In such case consider upgrading the account to dedicated hosting, vm/vps/dedicated server plan)

5. Mass newsletter subscription based services. (Consider Business Email Hosting or, VPS/Dedicated server)

6. FTP or File Sharing services.

7. Use of hosting as a “mirror” for other websites.

8. Sharing of your account with 3rd party without consent.

9. Reselling of personal accounts or, offering large amount of free webhosting services with .ml .cf .tk etc domains. (except accounts hosted under reseller packages or VM / VPS / Dedicated Servers)

Illegal Activity

Customer may only use eWebS Web Hosting’s Server for lawful purpose. Transmission of any material in violation of any Country, Federal, State or Local regulation is prohibited. To this effect, child pornography is strictly prohibited as well as housing any copyrighted information (to which the customer does not hold the copyright or an appropriate license) on eWebS Web Hosting’s Server. Also, using eWebS’s servers or network to conspire to commit or support the commission of illegal activities is forbidden as well. Illegal contents including, but not limited to pirated software, music, films, applications or other media stored in any file formats or extension. Having high-limit or unlimited access to resources does not mean, that you can use your account in a such a way that it negatively affects the server operation. eWebS reserves the right to limit users to a lower resource limit to preserve the effectiveness of the service for all users.

Abusive Scripts/Processes

Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared/reseller hosting environment. We only accept these only our Dedicated Hosting environment (such as VM / VPS / Dedicated Server).

What files can I store on the web-server?

As long as your files tie directly into your website, are legal under applicable laws, and are linked to and displayed on your website, then you can store them on your account. Where possible issues arise is when one user attempts to offload all of their storage needs onto the web-server. It’s important to realize that a web-server, and our hosting network is optimized to handle website related files. The service is not a mass file storage one like Google Drive, Dropbox etc.

For instance if you have a folder with 25GB worth of pictures you’ve taken with your camera over the years. simply uploading these thousands upon thousands of images to your /public_ftp directory for storage is not related to your website. At that point you’d simply be utilizing the web-server as a file repository.

Why don’t I want to store everything on the web-server?

One important factor why you don’t want to clutter up your web-hosting account with un-related files is that our remote backup service is available on accounts under 1GB in size for Student, Economy and Professional accounts. The backup services are available up to 2 GB for Enterprise accounts.

As a shared-hosting customer you share the total web-server resources such as disk space with other customers. As such if everyone decided to upload all of their home photos to the web-server, things could quickly fill up, and you might not have room for store logos, or actual website related content.

Also last but not least, there are storage services available online where the specific purpose of those networks are to store mass volumes of backup data. Offloading your online storage needs to these types of services is generally easier to manage and keep track of than managing your files over FTP.

Hey, that doesn’t sound very “Unlimited” to me!

Actually, for you, my dear Legitimate Website Owner, it is unlimited.

This whole page is just to announce to the <.1% of people who want to try and run free porn affiliate sites or anime video trading forums or host pirated rips of The Dark Knight on our servers that we’re not having any.

But our pledge to you is to do our best to always keep your website, with the content you created.

How To Contact Us

Should you have other questions or concerns about these fair usage policies, please send us an email to “info@ewebs.pk“

Last Revision: 25-04-2022

We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. The following service levels are designed to assure you of ultimate performance and maximal uptime. Each service level specifies the Service it is applicable to, the service level that applies, and how service credits are calculated for each service.

eWebS Networks provide a reactive hosting service for all websites and offer a 99.99% of Guaranteed Network Uptime. We do not constantly check the websites we host to ensure they are functioning correctly as routine use, maintenance and software updates can affect website functions. It is therefore the responsibility of the client to ensure their website is operating as it should. ‘Always on’ and ‘managed hosting services’ support can be provided and can be quoted on a case-by-case basis.

Power And Service Availability

eWebS guarantees that its power and service will be available 100% of the time in a given month. You will get Service Credit of Five percent (5%) of the Net MRC for each hour (or fraction thereof) of Downtime.

Replacement Guarantee

eWebS guarantees the functioning of all Hardware/Services, and will replace or repair any failed component at no cost to you within 1 hour of Team eWebS’s identification of the failed hardware/services (the “Replacement Guarantee”).

Network Uptime

Due to our extensive network infrastructure, eWebS can provide its customers with a 99.9% Network Uptime Guarantee. In the event that any service does not experience 99.9% uptime in a given month, eWebS will credit 5% of customer’s base monthly service fee for the first hour of downtime and subsequently an additional 5% for each hour of downtime thereafter with a maximum of an 80% refund. Any emergency scheduled downtime taken by eWebS will not apply towards this downtime calculation, nor to the credit calculation. This guarantee applies to eWebS’s network uptime and not to any hardware, software or services running on a customer’s server. Account credits will be issued when an SLA credit request is made by the client. All requests for credits must be made within 36 hours of the incident. All requests for credits must be made by emails addressed to refunds@ewebs.pk

Exceptions

eWebS cannot be held liable for server downtime or data loss in any circumstance unless due to direct negligence including but not limited to the following circumstances:

i) Circumstances beyond eWebS’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the eWebS SLAs;

ii) Failure to access circuits to the eWebS’s Network, unless such failure is caused Solely by eWebS.

iii) Scheduled maintenance and emergency maintenance and upgrades. eWebS reserves up to 1 hour of server unavailability per month for maintenance purposes.

iv) DNS issues outside the direct control of eWebS.

v) False SLA breaches reported as a result of outages or errors of any eWebS’s uptime monitoring system.

Net MRC means

In respect of hosting services, the monthly recurring charge for the affected hosting Service for the configuration experiencing the issue, but excluding any add-on or optional Services which are not included as part of the standard hosting plan but are included as part of such customer’s monthly recurring charge. In respect of Cloud Services, your Net MRC will be based on your previous month’s usage for the affected Service where applicable or, alternatively, your average usage for the affected Service being pro-rated.

Technical Support

eWebS provides Customer with fully managed technical support on setup of Customer’s account on one or more of the eWebS’s servers, access, and other server related issues to the primary technical contact free of charge. Our servers are monitored 24 hours per day, 7 days per week, 365 days per year and support agents are available by Livechat, Support Ticket (Helpdesk System) or, E-mail as posted in the support section of the Company’s website. Please send us a message with the full description of the problem and Customer’s account username. Please do not send multiple messages on the same issue. Email issues must be addressed to the appropriate email account specified in the support section of the Company’s website.

Response times

Support, unless noted otherwise in a supplementary service level agreement, technical support is provided by eWebS on a first-come, first-served “best effort” basis. We aim to at least acknowledge, if not fully answered, all emails to our advertised support address (support@ewebs.pk) within 1 working hour. We aim to answer the phones during working hours, but under times of high demand or staff sickness, may defer to an answering service where we promise to return all messages as soon as possible.